Frequently Asked Questions

SHIPPING

I will ship your new jewelry as quickly as possible. Most jewelry is made to order and can take between 1-5 business days in production. I can rush your order in most instances, but please contact me to make arrangements if necessary.

You may select basic shipping which arrives in about 3-5 business days, priority mail which is about 1-3 business days, or overnight shipping which is 1 day. These are shipping time approximations for US orders only. PLEASE NOTE: Shipping times do not include production time. 


ADDITIONAL POLICIES & FAQ

What is Argentium Silver?
Argentium Sterling Silver is made of about 93.5% pure silver, more than traditional Sterling Silver. It also contains about the same amount of copper as Sterling Silver, but it has a small amount of germanium added into it. The germanium makes the silver whiter and brighter than Platinum and White Gold. It maintains its shine with little care because it is very tarnish resistant.
Care instructions: Although the silver we use is tarnish resistant, it isn't tarnish proof. To restore its original shine, buff with a soft cloth or jewelry polishing cloth. Silver is best stored in a cool, dry location.


What is Gold Fill?
Gold Fill is made of a thick 14k gold layer that is heat and pressure bonded onto a brass core. Please note-- gold filled is not to be confused with gold plated. Gold filled jewelry will not flake, tarnish, turn your skin green or cause allergic reactions like plated jewelry does. It will wear like 14k gold for life if properly cared for.
Care instructions: It is very tarnish resistant, but it does happen. If it gets dirty or discolored, wipe it with a soft cloth, or jewelry polishing cloth to restore its original shine. Avoid harsh chemicals, and abrasives around gold fill such as sandpaper or baking soda.

Is your jewelry hypoallergenic?
I use argentium sterling silver for my pieces which is naturally nickel and lead free. The chain I use is sterling silver.


Do you wholesale?

Yes! Please email me at sloane@sloanejewelrydesign.com to receive wholesale access and the most recent wholesale catalog. 


Do you do custom orders?

Absolutely! I love to customize pieces to fit your needs. Please email me at sloane@sloanejewelrydesign.com to start your custom order!


REFUNDS & EXCHANGES

I strive very hard to create jewelry that you will love and cherish, and I will only send you something that I would personally love to wear! 

If, however, you receive your jewelry and you are not satisfied- it does not fit for example, please contact me and return the piece within 30 days of delivery. Please be aware, you are responsible for return shipping costs. 

I am happy to do exchanges for all jewelry that is returned to me within a 30 day time-frame. I will not charge you any additional shipping costs to send you a replacement piece. 

If the jewelry is returned to me within a 30 day time-frame in its original condition, I will gladly do a full refund for you minus the shipping costs. Your shipping costs are NOT refundable.